Frequent Questions

Uva Wine Shop is the culmination of a five-century passion and a desire to share unforgettable sensations and experiences, aiming to strengthen the bond between lovers of Douro and Port wines and the region’s indigenous vineyards.
In our online shop, you can discover and enjoy the legacy of Kopke, the personality of Burmester, the talent of Barros, and the mystique of Cálem, and embark on a journey through the mysteries and pleasures of the Douro, embodied in its unique, bold, and characterful wines.

You can contact Uva Wine Shop through several channels:

- Online shop chat, available at the bottom right corner of every page on the website;

- Email address: help@uvawineshop.com;

- Phone number: +351 223 221 010 (from 9:30 am to 6:00 pm, on business days, local time, call to national landline network);

- WhatsApp: +351 910 989 898 (from 9:30 am to 6:00 pm, on business days, local time).

At the moment, Uva Wine Shop only sells products online.

By registering at Uva Wine Shop, you will gain exclusive or priority access to our promotions, campaigns, and news, as well as the chance to win prizes.

You can place an order by following these steps:

1st – Add the products you wish to order to your shopping cart;

2nd – Complete your order by filling in the required fields;

3rd – Make the payment. Once it has been received in our system, your order will be processed and shipped, and you will receive our order confirmation and shipping notifications.

Note: Orders placed in the online shop will only be processed after payment has been cleared.

In general, after shipping, delivery times are as follows:
• 48 to 96 hours in Mainland Portugal;
• Between 3 and 4 business days in Mainland Spain;
• Between 4 and 6 business days to France, Germany, Luxembourg, Belgium, the Netherlands, and Austria;
• Between 8 and 14 business days to the United Kingdom (only 6 bottles can be shipped at a time);
• Between 5 and 9 business days to Hungary, Czech Republic, Slovenia, Poland, Denmark, Slovakia, Lithuania, Italy, Croatia, Sweden, Estonia, and Latvia;
• Between 6 and 11 business days to Finland, Romania, Greece, and Bulgaria;
• Between 11 and 15 business days to the Republic of Ireland (only 6 bottles can be shipped at a time);
• Between 4 and 5 weeks to the United States.

Orders placed at Uva Wine Shop are processed and shipped after payment has been cleared. Generally, shipments are made within one business day after payment is received in our system.

Uva Wine Shop can ship orders to the following countries: Mainland Portugal, Mainland Spain, France, Germany, Luxembourg, Belgium, the Netherlands, Austria, the United Kingdom, Hungary, the Czech Republic, Slovenia, Poland, Denmark, Slovakia, Lithuania, Italy, Croatia, Sweden, Estonia, Latvia, Finland, Romania, Greece, Bulgaria, the Republic of Ireland, and the United States.

If you wish to receive an order in a country not listed above, please email help@uvawineshop.com so we can assess the possibility of shipping.

No. You can order from just one unit of any product available on the website.

Once your order has been paid, you will receive an email with a link to track its status. If you placed the order while logged in, you can also monitor the shipment through your account under “My Account.”

The payment methods accepted at Uva Wine Shop are as follows: Multibanco and MB Way (only in Portugal); credit card and PayPal (national and international).

Note: If you choose to pay via Multibanco, the payment must be made within 24 hours; otherwise, the order will be cancelled.

Uva Wine Shop accepts Visa, Mastercard, and American Express.

No. Uva Wine Shop only accepts the payment methods mentioned above.

Yes, all displayed prices already include VAT at the applicable legal rate.

For Mainland Portugal, we offer free delivery on orders over €50. For Spain, delivery is free on orders over €100, and for other countries, on orders over €150. For the United States, this offer is not available.

To benefit from free delivery, you must register in the Uva Wine Shop customer area. Note: Free shipping is not available for Kopke Group/ABANCA employees.

For orders below these amounts, shipping costs will apply. You can calculate them by following these steps:

1st – Add the products you wish to order to your shopping cart;
2nd – Go to the shopping cart under “View and edit Cart”;
3rd – Fill in the fields in our “Estimate Shipping” tool with the country, city, and postal code of the delivery address;
4th – Select the “Shipping” option to calculate the shipping cost.

Uva Wine Shop will make every effort to deliver all orders in good condition. However, we kindly ask you to check the condition of your order upon receipt. If you notice any issue, please complete the return form available in the “Deliveries, Returns and Refunds” section.